FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

What if I need to return something?

You can request a return within 14 days of delivery as long as the item is unopened and in original packaging. Email us at orders@seoulbeautyedit.com with your order number to start the process. Once we receive and inspect your return, we’ll issue a refund to your original payment method.

Note: For hygiene and safety, we can’t accept used or opened skincare.

When will my order ship?

Orders placed Monday–Friday ship within 1–2 business days (excluding holidays). You’ll receive a shipping confirmation email with a tracking link as soon as your order heads out.

Where is my order?

Check your shipping confirmation email for your tracking link. If you can’t find it, email us at orders@seoulbeautyedit.com with your order number and we’ll help track it down.

Can I change or cancel my order?

If you need to make a change or cancel, email us at orders@seoulbeautyedit.com with your order number right away. If your order hasn’t been processed yet, we’ll do our best to catch it. Once an order is fulfilled, we’re unable to modify or cancel it.

Are your products 100% authentic Korean skincare?

Yes. We source directly from trusted, authorized distributors and brand partners. Every product is genuine, fresh, and never grey market.

How do I know which products are right for me?

Think of us as your skincare-savvy bestie. Start with our curated Edits for fuss-free routines that work. Prefer a personalized recommendation? Email us your skin goals, we love helping you build a simple, effective lineup.

What if an item is out of stock?

Good taste travels fast. If something you love is sold out, tap “Notify Me” on the product page and we’ll email you the moment it’s back.

Can I suggest a product for you to carry?

Absolutely! We love hearing what’s on your skincare wish list. If there’s a Korean beauty product you think deserves a spot at Seoul Beauty Edit, email us at hello@seoulbeautyedit.com. While we can’t promise every request, we take your feedback seriously when curating our lineup.